Payout delayed without explanation – need urgent help

Michael6807
Level 2
Kyiv, Ukraine

Payout delayed without explanation – need urgent help

Hello Airbnb Community Team,

I really need your help with an urgent payout issue that support has not been able to clarify.

I am a host, and my guest has an active long-term reservation:

Check-in: 17 November 2025
Check-out: 14 December 2025
Reservation code: **
Expected payout: approx. $1700

The guest successfully paid for the booking, checked in without any problems, and is currently staying in the apartment. Everything is going smoothly on both sides.

According to Airbnb rules, the payout should be released the day after the guest checks in. Initially, the system showed that my payout would be sent on 18 November, but today the payout date was suddenly changed to 15 December, which is one day after the guest’s scheduled check-out.

Support informed me that a “special security team” is reviewing the payout, but they could not give me any reason, any timeframe, or any details.

This puts me in a very difficult position:
The guest is staying in my property for 27 days,
I am not receiving the payout as expected,
I have no explanation for the delay,
And I have no guarantee that I will receive the funds at all.

I fully understand that Airbnb may sometimes conduct security reviews, but delaying a payout for almost an entire month without any explanation is extremely stressful for a host.

I kindly ask you to escalate this case to the Financial / Payouts Team.

Please help me understand:
Why the payout date was postponed until after check-out;
Whether the payout is guaranteed once the guest is staying without issues;
Whether the payout can be manually reviewed or released earlier, since the guest is already checked in and the booking is valid.

I appreciate any help, clarification, or escalation that you can provide.

Thank you very much in advance.

Best regards,
Michael 

 

**[Title updated and Reservation number hidden - Community Center Guidelines]

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

Could it be there is a payment issue between the guest and Airbnb ?

 

Thanks for you answer, Emiel. 
I don’t think so. Here is the answer of Airbnb support for my request: 

 

Hello, Michael!

It's Elena S again. Thank you for calling earlier. I am writing in continuation of our telephone conversation.

As mentioned earlier, the security department completed the inspection, and the payment was postponed to another date. We apologize for the change of deadlines, but, unfortunately, we do not have exact information about the reasons why this inspection was carried out.

If you still decide to cancel the reservation, it will be considered canceled on your initiative, as the guest has already paid for the reservation, and the payment date has simply been postponed due to an additional check.

We hope for your understanding and thank you for being a member of our platform. 

And they want I pay fees 850$  if I decide to cancel reservation. 

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