Place I have rented

[Lisa9601]

I had booked a Airbnb in Paris for 19 days . I had seen some bad reviews so I had asked if the place was clean she assured me it would be. We checked in and the place was nothing that we had thought it would be it was dirty the backyard was green molded with a dead bird it in so I knew it was not cleaned. We stayed overnight and  got a hotel the next day. I called Airbnb and they said they would help me get my money back and helped me book another stay with Airbnb. We checked into another Airbnb which was very nice. what I thought I was gettingLooked beautiful rightWhat I gotgrimy cupsdirty drawsDead bird with flies all over itWhen I got home they would not give me my money back on my first stay.  I will never stay at Airbnb again. They do not represent there customers only there renters. 

[Zheng49]

It depends on the cancellation policy with the first one. If it's on a strict or moderate cancellation policy then you're not guaranteed a full or even a partial refund if you cancel mid-stay.

With flexible cancellation you would be refunded at least 17 out of the 19 nights.

When Airbnb says they'll try to help what they mean is they'll contact the host nicely and ask if they are okay with giving a full refund, but ultimately it depends on the host whether he/she is willing to give you the refund in this case. 

[Mike-And-Jane0]

@Lisa9601 Kep on at Airbnb and you will get a refund. Worst case give it a few weeks then claim in the small claims court.

[Som224]

Hi @Lisa9601 . I'm sorry for what's happened to you.

Unfortunately, cases like yours are going to multiply. I see on several forums that many hosts are not at all prepared and just wanted to take advantage of the opportunity offered by the Olympics. The quality of service offered by some accommodations may even give Airbnb a bad image.