Posible mala reseña

[Marisol158]

Buenas, 

Resulta que recientemente un huésped (Con buena calificación), al terminar su estancia Airbnb me notificó que ya tiene él su reseña y que estan en espera de que mande la mía... aunado a que me dejó msj chat "Recomendando" varios detalles sobre limpieza, que cabellos de mujer, almohadas manchadas y pared sucia. Le respondí que hubiera notificado a la llegada y envíado fotos en el momento para llegar a un acuerdo o para decirle a la encargada de la limpieza y le también le recordé que no cobramos cuota de limpieza. Nunca en un año nadie se ha quejado, no tengo ningún mal reseña, de hecho tengo reconocimiento en mis listados que el lugar esta impecable, por cierto apenas acabo de ser superhost. Al inspeccionar solo pude corraborar la mitad de los reclamos, tomé fotos.

Ironicamente éste exijente huésped, dejó destendida la cama, sus botes desbordando con basura, el baño mojado y las toallas arrumbadas; en mis reglas de la casa se pide dejar limpio y recojido. Claramente violando reglas de la casa.

Se que no puedo darle reseña positiva pero no quiero escalar las cosas con una reseña mala. Así que será neutra, pero no he podido encontrar palabras hasta el momento. En un par de días vence el plazo. Les agradecería sus consejos como hosts experimentados. Graciasde antemano.

[Sarah977]

@Marisol158  We really shouldn't think of reviews as good or bad, because that sometimes makes it hard to write them. Some guests were good about communication but left the place dirty. So if a host says both those things, it's neither good nor bad exclusively. Instead of saying should I write a bad review or a good review, we should be saying and thinking "I'm going to write an honest review". So just be honest about the guest's behavior. Other hosts want to know how guests behave so they can make an informed choice about whether to accept that guest or not.

Some things about a guest that one host finds objectionable may not be an issue for another host. If a guest is loud, or unfriendly, that might be an issue for hosts who share their home where they live with guests, but for hosts who have a separate apartment or house where guests stay, they wouldn't care that the guest talks loudly on the phone or isn't very sociable. Hosts can judge for themselves whether what another host found "bad" about the guest would bother them or not.

But there are things almost all hosts find objectionable, like guests who leave the place dirty, or ignore the house rules, or don't answer messages asking when they will arrive. 

It sounds, from what you wrote, that there were some cleaning issues that your cleaner missed, so I'm not sure how you resolved this with the guest. saying you don't charge a cleaning fee isn't a valid excuse for a guest arriving to a less-than-clean space, but if they are just complaining about some scuff marks on the wall, that's silly. But if I were you, I'd just write a review that is honest and not communicate with the guest anymore. I'm not sure what you mean by "scale it up", though- does the guest live locally and you are afraid he will hassle you?