Privacy complaint

[Brenda1312]

Hi everyone. I am extremely frustrated. I'm a new host, less than 30 days. Pest control came on a deferent day than normal. I emailed a guest to let them know pest control was on property. He never responded until a couple of hours later. Since he was not in, I walked with pest control while he treated the unit which took about 2 minutes, locked the door back and left. When he finally responded, he was very upset that pest control went in even though the owner went with him. I have 3 units and all of them have been paused. 2 for the entire month of May, and 1 for the rest of the calendar year. When I call, they are of no help. They won't tell me how I violated privacy. They won't tell me when my listings will be live again. All they say is that they are investigating. Has this happened to anyone else? Were you able to resolve the issue? Is there a phone number I can call? 

[Mike-And-Jane0]

@Brenda1312 sadly for you one of the most heinous 'crimes' a host can commit is entering the property without the guest's permission. It is only allowed in an emergency I am afraid.

Phoning is unlikely to help you I am afraid as you cannot talk to the trust and safety department.

[Brenda1312]

Thank you for your response, it is more than I have gotten from AirBnB. What's even more upsetting is that I have 3 units and 2 have been suspended for 20 days, I'll take the hit. But the 3rd has been suspended dead I definitely and I don't understand why they would make that suspension longer than the other 2. It's not even the unit he was in! Why? And how do you escalate?

[Mike-And-Jane0]

@Brenda1312 the clever thing with Airbnb is that there is no escalation route. I guess it saves them money.

[Brenda1312]

They have blocked one of my units I definitely. If they don't resolve it I won't have a choice but to move my properties to another platform, ugh, I hate this

[Bhumika]

Hi @Brenda1312 ,

I understand that the related teams would have been actively looking into your case and get back to you once they have an update to share. 

I also wanted to let you know that I have raised your situation with the related Airbnb teams as well. In case they can get back to you a bit sooner and share any recent developments.

[Brenda1312 · Accepted solution]

Thank you very very much! This is unbelievable that just doing something to take care of my home and my guests has produced such a situation for me. I appreciate your response.

[Brenda1312]

Hi Bhumika, please tell me why this hasn't been cleared, I am losing 100% of my families income because of this! Please help me, thank you!

[Fred13]

God forbid the guest accommodates Pest Control for a silly 2-minute interruption of their precious privacy when not even there. In a normal world this would not be even an issue.

[Brenda1312]

Exactly! I'm a hotel they would be in your room every day not 1 minutes in 5 days. It has destroyed my faith in this company. They have effectively put me out of business when people are starting to take vacations for the summer.