I had a weird thing a few months ago. I always just call. Usually, they are great. However, this time no one could figure out to fix it. They supposedly submitted a tech ticket. It went on for almost 3 weeks. I kept calling and calling. I said this is ridiculous to be waiting this long for a technical issue to be addressed that is affecting my bookings. I was getting none! It was showing I had no locks on the bedroom doors and for the life of me I could not get it changed. It wasn't like that before. They said it was a bug and they were aware of it and working on it.
Finally, I asked for a supervisor. I give minutes he fixed it. It was because when I updated my bedroom photos I did it wrong. All I had to do was change that. Operater error of course.
Almost a month with no bookings because there is a bedroom "area" and just bedroom. Area is an open space where there wouldn't be a door. Grrr!
So, I would call and be persistent and not wait as long as I did.