Hello, I had a weird thing happen when I made a claim against a guest who damaged property in the accommodation this November.
The resolutions worker initiated another claim for a guest who is not staying here until next September 2026.
It floored me. I did not make the claim.
The Air b n b resolutions person has made the process of making the November claim extremely difficult and onerous.
I am 10 years a super host. I haven't made a claim against a guest in 2 years. This one is only $300.00
I have called in at least 6 times and cant get an answer for why the guest who hasn't been here, had a claim made against her by me????
My Air b n b resolutions person just sent me through the air b n b thread that I must be very disappointed that her claim was with drawn. How could I be disappointed in something I didn't start???
He is acting with impunity. No one will help me at Air b n b.
Am I missing something? Has it gotten so much harder to make a claim ???
Any information would be greatly appreciated.
Thank you
