Quiet Hours, defined?

[Ken28]

I have the following rule:

"I go to bed at between 8~9pm. The hours of 9pm to 7am are 'quiet hours'. Please limit noise (phone calls, tv, etc.)" I also ask my guests before they book what times they anticipate arriving and leaving on a typical day. My last guest said he'd be in and out at 7a and 7p each day, and I approved the request.

5 days into it, I confronted him on a problem - every night he was leaving the house at 9p. He'd return at about 9:45p, eat a meal in the kitchen (imagine the sounds of plastic bags, dishes clanking, cubboards banging), then at about 10:00 until 10:30, he'd take a long shower in a bathroom that I share a bedroom wall with.

In confronting him, I told him that if this didn't improve, I'd remove his electronic lock access after 9p, since it was disturbing both me and my other guest. (She also goes to bed at aroud 9.) In his review, he told me that I should specifically state that you can't come and go, use the kitchen, or shower during 'quiet hours'.

Is he right? Do I need to define 'quiet hours' better? Should I say:

Do not shower. Do not roam the halls. Do not enter or leave the house. Do not assemble furniture. Do not make loud yawning noises as you wake up. And not pass go and do not collect $200?

I got docked 2 stars for what I thought to be 'professionally' handling the matter. I waited until the problem had escalated (after 5 days, I was losing enough sleep to be unprodicutive at work) and then I told him the problem and the possible solutions. Either change his schedule or book elsewhere.

He got a refund for his unused nights, but left me a pretty sad review accusing me of misstating my rules.

[Alisa588]

Honestly your quiet hours are not reasonable tho. Most people know quiet hours end at 10pm, later on weekends. And building furniture is not the same as a shower or cooking for survival. People have the right to do either of those at any hour and to enter and exit at any hour. The shower is debatable if it's loud but most people don't have issue with a steady stream of water so long as the person is taking care to be quiet. But you more what? Sometimes the soap drops. And as long as they're not using blenders in the kitchen, it shouldn't be an issue. If you're running an airbnb you're going to have vacationers too. And they're going to live. But you're going to get upset if someone yawns? Sounds like you're not used to the presence of people and you need to do what you can to mitigate your own discomfort if you want to make people feel welcome and not get bad reviews. I would start with a white noise machine under your bed, a few apps that play rain sounds/thunder, and an eye wrap with speakers on the sides. You've basically just invited apartment living in with roommates and you don't get to control every aspect of this if you want that money. I'd never rent from you if I were told any of this and I'm quiet as hell. 

[Marie8425]

@Ken28 

I have mostly contract construction workers so leaving for work at 4 am is the normal  so like you I have to strongly enforce a quiet early evening.

I found out the hard way like you don't threaten about electronic locks.

Nows, if someone is actively breaking the quiet hours.  I will disabled their code temporarily with no warning.  Just lucky for them I happen to stay up a little later that night and let them in house or their room.  I will check my computer system in the morning some system bug.  The Guests aren't stgup;id to think they were lucky but can't say they aren't.  Seems to get my message across the first time never had repeated bugs. haha

Has to defined quiet hours.  Don't list things because somebody will think of something you didn't. lol  I let people know quiet hours in my house include limited traffic not quiet traffic because the definition of quiet is variable.