@AirbnbHelp I need urgent escalation.
Airbnb says a CHF 3,518.40 refund was “successfully processed,” but UBS has confirmed the account was already closed before Airbnb sent it and cannot receive funds into a closed account.
The tracking reference Airbnb provided is not enough for UBS/card services to locate the money. Airbnb has not provided proof of where the funds actually landed.
I selected Booking Credit, but Airbnb sent the refund to a closed/inaccessible payment route. This has been going on for over two weeks, support has been unhelpful, and nobody from the “dedicated team” has contacted me despite promises.
My replacement accommodation deadline is now at risk. I need Airbnb to prove where the money is and provide an urgent interim remedy before I lose the replacement accommodation.
