Requesting Airbnb Team Review for Extortion Policy Violation (Guest Asked for Refund to Change Review)

[Peter4739]

Hi everyone,

I’m hoping a Community Manager can help escalate this for review by the Policy Integrity / Trust & Safety team.

I recently had a guest leave a negative review, and during our communication the guest wrote “some type of refund would work” in reference to changing their review. I understand this falls under Airbnb’s Extortion or Incentivization policy.

I submitted evidence twice through normal support, and two Support Ambassadors agreed it appeared to violate policy, but they couldn’t reopen the case because the system limits disputes to two attempts. I also contacted @AirbnbHelp, but the thread has gone inactive.

I’m a long-time host with excellent ratings, and this situation is unfair because it directly affects my business reputation. I’m not looking to argue with support — I simply need a manual review by the Policy Integrity or Executive Escalations team so that the written evidence can be evaluated properly.

I can provide the screenshot privately if needed.

Thank you so much for any help or for flagging this to the appropriate team.

— Peter

[Joelle43]

Hello @Peter4739 

I'm tagging a community manager @Bhumika to see if they can help you with this all too common problem unfortunately.

Fingers crossed
Joëlle

[Peter4739]

Thankyou , I appreciate, that , hopefully I hear from them soon

[Peter4739]

@Bhumika Hi @Bhumika, just following up to see if you’ve had a chance to review this or if you need any more info from me

[Bhumika]

Thanks for the tag @Joelle43 @Peter4739 ! 

@Peter4739 , please allow me to reach you via direct message 👀