I am so sorry that happened to you. I have been in your shoes with the bad reviews after a damage claim.
I found that persistence is key. I went through multiple support team members before getting a solution. Once a support message is open in your inbox regarding the review, add all the evidence there that support the violations. Photos, communication with guest, etc. It makes it more efficient for the support member assigned to you to view everything vs referring back to the claim that has since been closed. The fact that the claim has been paid out should have no effect on the review removal. Most of Airbnb's support team is now outsourced and have little knowledge on actual Airbnb functioning and policies, they simple follow a script.
I'm sure it's frustrating but keep trying. I think you did well though by providing a response to their negative review. You were concise and highlighted the violations without being emotional.
For reference here is Airbnb's blurb on retaliatory reviews
You should feel comfortable hosting guests without worrying about the possibility of receiving a retaliatory review. You can dispute a retaliatory review—no matter when it was posted—from guests who commit a serious violation of policies, such as:
Damaging your property
Overstaying their reservation
Violating your standard house rules
Having an unauthorized party or event at your place
Disputing a review doesn’t guarantee it’ll be removed. When you dispute a review, we’ll ask you to provide evidence, such as photos or message threads with guests.
Your evidence will need to demonstrate that a serious policy violation happened. It must be clear that reporting the policy violation to Airbnb and/or the guest likely led to the retaliatory review.
