Hello Stephen,
You’re absolutely right — and believe me, you’re not alone. I’ve been hosting for years, and the way Airbnb now handles reviews is an absolute disgrace. The old system actually made sense — you could get a clearly retaliatory or false review removed with proper evidence.
Now? Airbnb hides behind what they call their “specialized team,” which in reality is just an AI script with zero human judgment. You can submit 20 screenshots, chat logs, timestamps, and even police reports — and five minutes later, you’ll get the same robotic line: “This review does not violate our policy.”
Let’s be real: Airbnb has completely turned its back on the very people who built their platform. Without hosts, there is no Airbnb. Yet today, even if a guest harasses, lies, or verbally abuses you, Airbnb won’t lift a finger. They’ll protect the guest, label it as “feedback,” and move on — while we’re left to pick up the pieces.
Many of us are done. I’m already preparing to migrate away from Airbnb, and I know dozens of other experienced hosts doing the same. Maybe when enough of us leave, they’ll realize what a huge mistake it was to replace fairness and logic with blind algorithms.
Honestly, I’ve lost all respect for how Airbnb now treats its hosts. The so-called “community managers” can’t fix this either — they’re just another layer of damage control for a system that no longer cares.
Airbnb forgot one simple truth: we made this platform what it is. And if they keep ignoring us, we’ll take our properties, our guests, and our reputation elsewhere.
Best,
Omar
