Hello
Airbnb removed a review personal and humiliating , refers to other non-existent guest reviews, and is from someone who never showed up for their reservation ("Chelsea")
The guest had to cancel on the same day under a strict refund policy and I offered half back. She send friends to spill garbage , make a mess for one night and call airbnb withhout calliing me) for a refund . I had cleaning receipts, and linen laundering receipts . The cleaning people take photos. The garbage was from a fast food place that is not in my town-- but is in theirs.
Airbnb did a three day investigation and suppressed the review since Airbnb determined there were no cleanliness violations . Airbn told me the person would be banned from the community. I have secreen shots of all the correspndence
A month later I got a call from the an ambassador named "josephine" telling me they have reinvestigated the review and reposted it because it did not violate the content policy;
The review is so humiliating and degrading, and personal, I want to deactivate my profile. Air BNB knows it is false, and took it down, and the content on its face violates policy.
To top it off , the guest is stalking me on my personal social media
