Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Joan2709

My AirBnB is on the lower level of my house. Thermostat is on the upper level where I live. I would like guests to have temporary and limited access to the thermostat via a mobile app. Ideally, something that integrates with the AirBnB app so guests have ... Latest reply by John5097

Hi, I’ve been having trouble trying to book an AirBNB within my local metro area. I’ve talked to several host about a small family gathering and it has gotten approved numerous times, however, when trying to complete the booking, AirBNB system tells me th... Latest reply by Elegant-Homes-Retreat0

PSA to hosts and guests alike: do NOT buy Airbnb gift cards for yourself or your friends as Airbnb has some terrible policies regarding their use. There are multiple other posts here outlining issues with utilizing gift cards but I think I've found a uni... Latest reply by Kimberly1372

Hi everyone, I’m a host in Portugal with a consistent track record of positive reviews and responsible hosting. I’m writing to share a case that has left me feeling completely unprotected by Airbnb — and deeply concerned about the precedent it sets for ...

Hey! Hope you all are doing well! May you help me with ways how to increase my social impact and reviews for guests in my airbnb home. I would be really grateful to know from people that talk from experience. Best regards,Vjola ** **[Sensitive info... Latest reply by Sandeep103

Just came across this - anyone see this? Apparently new Hosts can have request to book for the first 5 bookings and then it will automatically switch to Instant Book? Booking Settings For Hostshttps://www.airbnb.com/help/article/3728#section-heading-3-0 ... Latest reply by Robyn518

Hello! We have been using airbnb for a while for years, and this is the first time we have complained about a place. Its unsanitary, disgusting, the host is super unresponsive, and even more unresponsive is the airbnb support. I think its pretty shocking ...

 I had a guest able to instnatly book my home with this review and rating. Guest also sent a one sentence entitled message using my name wrong. This sent instant red flags to me as a 5 year superhost. I contacted airbnb as soon as the reservation came t... Latest reply by Joan2709

Hello Airbnb Community,We are currently in the process of scaling our short-term rental business and expect to onboard around 50 listings in the coming weeks, with a goal of reaching 100+ listings by the end of the year, including chalets, cottages, and ...