Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

hi eveyone, I am a new host in Airbnb and started with a vintage vibe villa with two bed rooms in the downstairs and 2 bed rooms in the upstairs. Property have a lush green peaceful environment with garden and fruit plants. however, I am getting less boo... Latest reply by Jeremy-And-Cat0

I had a guest who demanded 50% refund because of thing they made up out of the experience. While my cleaner went in the house it smelled like marjuana smoked. We found dried leaves and tabaco powder. It's illegal to do this in Texas. My request to airbnb ... Latest reply by Elaine701

In the last two weeks I’ve had more folks trying to strike a ‘deal’ than I’ve had in over 5 years of hosting. A series of ‘your house is beautiful but not in our budget’. Some have told us what they’re willing to pay and today someone suggested taking t... Latest reply by Christina2293

I’m looking for suggestions about how to deal with unauthorized guests. We were hosting a reservation for 4, (the maximum for our listing.) The neighbors informed us that we had multiple people arriving. We confirmed 6 guests on the property, sent proof t... Latest reply by Elaine701

Can someone please explain this to me:* When a host reviews a guest there are three categories and even if we rate them a 3 or 4 in one category they still get a 5-star rating if they get 5 stars for the other two categories.* When a guest reviews a host ... Latest reply by Mike-And-Jane0

Hi everyone, I’m hoping to get clarification from other hosts and possibly Airbnb Community Managers on how Airbnb currently defines a “retaliatory review.” We recently had a stay where the guest did not raise any complaints and sent positive messages sho... Latest reply by Debra817

Hi Hosts! We are new to the platform, but considering leaving already because of the review system. I would love to know if anyone had any similar experiences to ours, and what action they took, if any. We had a guest leave positive written feedback and 5... Latest reply by Susanne-Fjord0

Dear Airbnb Community,I am a small family host , and I’m facing an impossible situation.Due to a significant security event and the closure of Israel’s airspace, my guest was unable to board his flight. He tried multiple routes, but ultimately couldn't a... Latest reply by Emiel1

I spoke with a senior support specialist today regarding a different issue and brought this up when he asked if there was anything else he could help with. I explained that this hampers hosts' ability to recognize repeat guests and to refresh memory abo... Latest reply by Maryann247

Hello friends I have been hosting for some time now, I would like to know some recommendations on how to attract clients, if someone could help me, thank you very much. Rental unit in El Limon · ★5.0 · 1 bedroom · 1 bed · 1 bath [Listing link a... Latest reply by La-Fuente0