We are new hosts. We have all 5 star reviews. The end of the 14-day review period is tomorrow.
This is the ai review with some additional details for the purposes of other hosts seeing the full picture:
The guests, who identified themselves as a professional group, did not maintain the property in an expected or respectful condition. Upon departure, the kitchen counters and surfaces were left covered with trash (like you could not see the counters), food and debris, pots and pans were not cleaned and remained dirty in the sink, in oven and on stove, and the refrigerator was not cleaned out. Bed linens were blood-stained and required replacement, while the bathroom walls had residue from hair products or other fluids. The patio had wine stains, and the exterior grounds contained discarded alcohol cans and other litter. The extensive cleanup required to restore the property to its original condition resulted in additional housekeeping fees. The guest did agree to contribute to the extra fee and apologized (I am not sure the person who booked was actually on property). The neighbors said it wasn't too loud -(it's a very very quiet neighborhood) , but there were a lot of cars coming and going.
There was no damage per se (no dents or dings that the housekeeper noticed).
I would not recommend this group for future bookings.
Things are slow in our area for bookings until May so I do not want to risk a retaliatory response and be penalized bc of their behavior. Since we are in the beginning stages of hosting, I don't want to be emotional about it. We do have high expectations because we live by the "leave it better than you found it" rule and probably over-clean and fuss when we borrow things and places.
Thank you!!!!
