Review

[Lisa10039]

hello there, I would like to ask you to remove my last review as it is not true what the guest is saying.

there is no kitchen or anything like that mentioned in the offer. So he cannot complain about that.

the check in was a flexible check in with a keybox. He could check in at the check in time at 3pm. I have proof in whatsapp. I just did not want to phone with him before. And it was because of cleaning reasons not possible to check in earlier.

I have always respected privacy of the guests as you can see on my previus reviews as you can see.

the point was that they did not follow my house rules to sit for peeing and I told them to do so. That is why they might be upset because of their temperament.

However I gave them glasses for their coffee…

could you please give me some help with this issue.

I can also send you the whatsapp conversation.

best 

Lisa Sanhieter 

[Dave-and-Deb0]

Hi @Lisa10039,

I am sorry to hear that you received a review that you do not agree with or believe is accurate.  If the review is not "relevant" this could be an argument for removal.   I did take a look at your listing and it clearly indicates that there is no kitchen which I believe if you raised this with Airbnb, it could be removed due to relevancy.  This forum however is not the correct avenue as this is a community and Airbnb does not handle customer support issues here.  

To dispute this, I would recommend going to https://airbnb.com/help/contact and raise this with Airbnb to have the review removed.

Good luck and happy hosting!

[Lisa10039]

Thank you for your help. I asked for help at the Customer Service. Should I delete this post here? 
Thank you very much 

[Emilie]

Hi @Lisa10039, 

Thank you for asking our community for advice on how to approach this review!

Have you been able to contact customer support to discuss it further, as Dave suggested? It would be great to know how this progresses, and if you have any more questions please do give us a shout. 🙂

Thanks,

Emilie