When you contact about issues and mention the clogged shower this should not be the response you get. The fact Airbnb has hosts that insults their guests is insane. I saw her leave a rude reply to someone who complained about the couch and others on vrbo. Also, you shouldn’t be allowed to put your pet friendly as a way to scam your guests. Our dog was never on the furniture and has short hair but the host claimed it was covered in it. Hosts shouldn’t be able to lie about messes that aren’t there to charge guests extra, especially without any proof.
We also shouldn’t be getting interrogated just to get the address for a place we paid for.