@members in the community. Please I need an advice on how to deal with this situation. A guest booked my place for the 18th , then emailed me, that he will be checki n on the 17th, and 5 minutes later, I received another message saying he is at my place. Rightly so I was annoyed, and told him that. the excuse that he gave was that he put in the wrong date, and he thought, it would be better to be in one place, rather than staying one night in another place, before coming to mine the next day, and that it he can easyly get another Airbnb should he wish to , his effontry really irritated me,so I told him to find another place as his booking was for the next day. Of course , this has now caused unpleasant situation, so I called CS to cancel the whole reservation , it was for 5 days, but the CS assistant I spoke with says I can with penalty, of course I didn't want to pay for his mistake and arrogancy.
Today is his check in day,and asked to cancel, so he can book somewhere else, twice I emailed him to let him know, it is his choice, if he wants to cancel, my cancellation policy is flexible. He must have spoken with the CS as well, and a full payment will be made to me.
To cut the long story short, he is now in my house with his son. I reiterated my points above, but he's non- apologetic, so my question is , how do I review him, I am certain he will give me a negative review, which will be my first, or am I jumping the gun . Please help