Smell

[Sara11961]

how come your support team don’t trust and believe us the client when we said the house was dirty smelly and has humidity and we decide to leave the place asap and you take the money from a day that we didn’t even stay that’s not fair and that mean you don’t believe us . Should contact to consumer support. 
your support team asking for photos , really of the smell !!!

[Helen3]

We are not Airbnb but a community of hosts and guests like you. @Sara11961 

Did you provide video/photo evidence of the house you mention was dirty?

Did you follow the process in your booking confirmation and contact the host first to see if issues could be addressed before asking Airbnb to cancel the booking @Sara11961 

As you know it's difficult to evidence a smell so you'd be better off focussing on your evidence of the listing being dirty.  Do other guests complain in the hosts reviews of the issues you mention? They aren't asking for photos of the smell but of the house being dirty. 

[Sara11961]

in first place I don’t know who you are and why I explain hahah but ok here we go .

I contact  the hosts and she didn’t answer , maybe hosts like you are good I don’t know but where we stay for 3 hours we can’t stand the smell and I have my 2 daughters yes was dusty too but anyway stop talking for the community that you don’t know how they have there houses . 

[Helen3]

What a rude response to someone trying to help you @Sara11961 

[Sara11961]

It doesn’t seem like help and my response is not rude , I don’t want somebody else having a bad experience like me because if I see a review like mine I couldn’t go and not expose my daughters to this situación . So the review is not for me is for the host to be more careful who she send to do the cleaning and for the next person who decides to go there .