Superhost and cancellation rate policy

[Russell3]

Does anyone else find the requirement that you can only cancel one in 100 bookings to maintain SH status really mean? We all have things that might very rarely come up in life (I had an accident when I had to cancel). This doesn’t mean we are less great hosts. It should be one in ten or one in twenty. It makes me feel that I don’t like being part of Airbnb so much because it’s a bit unreasonable. Cheers, Russell

[Marie6599]

I had one cancellation in my last review period with fewer than 100 bookings because my furnace broke. I was denied superhost status. The agent I am speaking to told me repeatedly that I cannot have ANY cancellations if I have fewer than 100 bookings.