Support with booking

Support with booking

Hello everyone! I've been hosting for 5 years, and this year I've experienced a significant increase in cancellations compared to previous years. I'm wondering if anyone else has been dealing with the same thing. Have you noticed a slowdown in bookings or more last-minute cancellations this year? I'd love to hear if others are seeing the same trend and if you've found anything that helps.

2 Replies 2
Bhumika
Community Manager
Community Manager

Hi @Stacy454 , since some time has passed, are you still seeing cancellations or fewer bookings? Please let me know if you’re still looking for advice from experienced hosts. 🌻 

 

All the best!

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@Stacy454 

What we have seen is a decrease in bookings made far in advance and an increase in bookings made from same day to 3 weeks out (mostly 1-2 weeks from their stay). It could be the algorithm, it could be we shortened our booking window, but I think from other posts there has been a decline in bookings and increase in cancellations. They have implemented some new policies allowing cancellations with a full refund if the guest pays for that extra coverage which shouldn’t impact your cancellation policy although one post here said otherwise. 

I haven’t added the good guest discount as it has a low bar to achieve and I think one gets better promoted with customer promotions (I haven’t compared them side by side but found no reason to have a discount stack on my weekly, monthly or custom promotions).

 

Try to look at other similar listings to see if there is a significant price difference between yours and theirs, if they offer some amenities you could add. Consider switching out your cover photo or update your description (this helps show the site you are actively managing your listing).

 

It’s always good to check your listing settings as sometimes a new roll out can uncheck some boxes or change your preferences.

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