Suspended account during random screening/identity checks

[Jason2799]

I’ve been with the Airbnb community for the past 6 years and a SuperHost for the majority of that time without incident. Our account was randomly selected for a screening and identity check and have been suspended during this time. We are going on 2 months of lost income without any explanation and have been kept in the dark during this process. I’ve reached out multiple times and assured that a member from the specialized team will update us, but to only receive the same vague copied and pasted email 7 times! This is incredibly frustrating and disappointing! Has anyone encountered this and what did you do to resolve this? I don’t think we can afford to wait and see any further.