I received a bad review after a terrible experience with a guest.
It was a hosts worse nightmare.
The house was trashed a huge party.
I was fortunate there was not more damage.
Airbnb paid for everything so that was great.
But I can’t believe this person was not banned from Airbnb and even worse she left a negative review.
This review triggers Airbnb warnings that I need to work on things. It has been a super stressing experience.
I have asked 3 times for the review to be removed with no success. Below is my latest reply to AirBnB
Hi Ian.
Thank you for your reply. The problem is you are looking at the review in isolation of the events.
Gemma booked for two people, at least 8 to 10 people stayed. When confronted about this she lied. So I have been defrauded by her. Every bed was used. All the linen was used.
Gemma had a huge party at my house. Police had to come as well as an ambulance. There was drug abuse and drunkenness. I spoke to the policeman and he confirmed this.
There was a lot of damage caused by Gemma’s guests and Airbnb compensated me $2600.
Gemma over stayed 1 hour and 40 minutes after check out time that’s why the house keeper walked in without knocking. She thought no one was in the house at that time.
The house was a total mess there was food all over the carpet and empty bottles and cans. Rubbish was pushed into the cushions of the couches would you believe!
When confronted with all of this Gemma lied and said only two people stayed at my house.
She became annoyed and angry and left.
She left the bad review in retaliation of my claim for damages.
How can a guest like that not be banned from Airbnb?
How can a guest like that leave a damaging review?
Look at my other reviews and compare.
It is causing me a lot of stress to see her review after experiencing what was essentially a home invasion.
And not having your support is making it worse.
Thank you for reading this.
Regards
Gary
Ps I am thinking about going to the media about my experience