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The Airbnb support team is not responding

‎15-01-2025 02:09 PM
Andrea-Strimling0
Level 1
Lexington, MA
‎15-01-2025 02:09 PM

The Airbnb support team is not responding

I have called numerous times about damage to our home by a guest. I provided clear documentation of the damage. They keep promising that their "special team" will contact me. After weeks of this, still have not heard from anyone. This is absurd. Is there a way to escalate this?

 

‎15-01-2025 02:09 PM
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‎24-01-2025 01:56 PM
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom
‎24-01-2025 01:56 PM

Hello @Andrea-Strimling0 👋

 

I'm sorry to hear that you're having issues with Airbnb Support. Have you heard from a member of the support team since you posted? 

If not, I wondered if you could share your situation with us so that we might be able to tag some experienced hosts here on the Community Center to offer their support and advice. 

Looking forward to hearing from you soon, 
Rebecca 

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‎24-01-2025 01:56 PM
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