The homeowner refused to deliver the place and ruined our annual vacation

[Saeid12]

I booked a house in Niagara Falls [Reservation# **] for Apr. 29 – May 1, 2023.

The homeowner refused to deliver the house at the due date.

As a result of this refusal,

1-The homeowner suggested an old, smoky, moldy house. We could not breathe in the suggested house. We believe that the homeowner's trick is to show the "good house" and replace it with a "bad house" at the due date to force guests to accept the "bad house".

2-We were distressed and had a hard time finding a pet-friendly residence in Niagara Falls at 8:30 pm.

3-I and my family (4 adults) and my large dog were forced to stay in one room for 2 nights.

4-We cancelled our annual vacation due to hardship and mental distress.

In conclusion, we request monetary compensation for this breach of contract.  

**[Reservation number hidden - Community Center Guidelines]

[Mike-And-Jane0]

@Saeid12 what help did Airbnb give to find you a new place?

[Saeid12]

AirBnB failed to resolve the problem and closed the case!

[Saeid12]

I booked a house in Niagara Falls [Reservation#***] for Apr. 29 – May 1, 2023.
The homeowner refused to deliver the house at the due date.
As a result of this refusal,
1-The homeowner suggested an old, smoky, moldy house. We could not breathe in the suggested house. We believe that the homeowner's trick is to show the "good house" and replace it with a "bad house" at the due date to force guests to accept the "bad house".
2-We were distressed and had a hard time finding a pet-friendly residence in Niagara Falls at 8:30 pm.
3-I and my family (4 adults) and my large dog were forced to stay in one room for 2 nights.
4-We cancelled our annual vacation due to hardship and mental distress.
5.we planned to use the kitchen and fridge to cook food at Airbnb place, all food was discarded.
6.we paid for replacement food at restaurant.
7.we paid extra for pet and parking.
However, the mental distress is more devastating.

1.We could not sleep over nights due to lack of room and air.
2. We got exhausted due to long driving time from 8am to 8pm. We are still having pain and suffering from this fail trip!
3. We were forced to cancel our annual vacation!

In conclusion, we request monetary compensation for this breach of contract.

**[Reservation number hidden - Community Center Guidelines]

[Lorna170 · Accepted solution]

@Saeid12 Did you purchase trip insurance?  Do you have traveler insurance with your credit card company?  Did you report this to AirBnB?

This forum is for hosts and guests to share information -- it is not AirBnB Customer Service.  You need to contact AirBnB.

[Saeid12]

Did you purchase trip insurance?  Yes

Do you have traveler insurance with your credit card company? Yes

Did you report this to AirBnB? 

Yes,

1-We reported the problem to AirBnB over the phone on the same refusal date; however, AirBnB failed to resolve the problem and closed the case!

2-We are in the process of filing an official claim in a civil court now. However, we are sure that the justice system in Canada is biased towards companies against citizens!

[Saeid12]

People in Canada are getting more aggressive and government is getting less responsive over time

[Bhumika]

Hi @Saeid12 ,

I am so sorry to hear that you were not able to make the most out of your vacation due to this situation. 

From your post, it seems that Airbnb Support was already in touch with you about this matter. I will go ahead and pass over your feedback to them as well. I hope they reach out to you again for further assistance.