Third-party party booking cancelled, but can leave a review?

[Alison1039]

I recently encountered a situation with a third-party booking that required multiple attempts on my part to assist the guest. Unfortunately, due to a lack of communication from the guest, I had to escalate the issue to customer support, who ultimately canceled the reservation.

Now, I'm receiving notifications to review the guest, which implies that the guest also has the opportunity to review me. When I reached out to customer support for clarification, they explained that this is a standard procedure following a cancellation. However, there seems to be a discrepancy as the booking was originally for two nights, but the review request is for one night. This inconsistency has left me wondering if I've been misinformed.

I was assured by customer support that any review left by the guest would be removed, yet the logic behind this process is unclear to me. Has anyone else experienced a similar issue?

[Michelle3890]

Hi Allison,

I completely understand what you were dealing with as a host.

Although I did not have your exact situation, it mimics some of the issues that I have had with guest reviews.

I believe the negative reviews should not be left unless there is a evaluation of the situation, especially if Having good reviews.

My concern is that guest get to leave A negative review without having contacted the host first to explain what’s going on. That would at least give you the host and opportunity to rectify the situation and make the guest stay even more pleasant.

Or even offering a refund when necessary.

I also think your case that Airbnb should take that down and it not be counted against you.

Especially when it’s a circumstance that is out of your control.

I am concerned that guest get to leave reviews, negative reviews, when it is a situation that is out of your control.

The solution:

We should be allowed to negative reviews once a year.

Especially if you have pretty good reviews going along, you should be allowed at least one grade to be dropped from the overall average like they used to do in school.

I hope that makes sense

I look forward to Airbnb reviewing these policies and reevaluating how they can make things better for everyone.