Unfair Investigation

Jithin8
Level 1
Malappuram, India

Unfair Investigation

I have booked a reservation and the location in the direction link is wrong and the frontdesk person gave another location. I have waited for hours and I have all the screenshots which prove both host and frontdesk person gave different address and my location history. Regardless of the evidence i was providing the entire time of these inconveniences, Airbnb support says I wasn't there on the exact location. When the hosts are not even sure about their locations how can I reach. I have reached the location in the link and they're evident. I have a fair investigation and resolution. I would go to any extent to prove this and I have the evidence that can prove who was wrong. Apart from the damages I am suffered I won't accept this unfair Investigation finding which makes me a fool

1 Reply 1
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi @Jithin8 👋

 

It's been a little while since you posted and I wanted to say that I'm sorry that you had this experience. Speaking directly to Airbnb Support is the best way to get this resolved. Have you hear from the support team since you posted? 

Looking forward to hearing an update from you, 
Rebecca 

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