My partner and I have been hosting on Airbnb since 2017, managing multiple properties including our own and on behalf of other owners and investors. We recently split the properties into separate portfolios, with my partner hosting ours, and I taking some client's properties.
We've always maintained high standards, earning Superhost and Guest Favorite badges with high occupancy rates and revenue.
However, recently we've experienced an unbelievable situation that has left us frustrated.
A series of events started when a guest checked into one of our apartments and damaged the smart lock. Despite explaining the situation to Airbnb and providing evidence, we received a pending suspension and fine. We resolved the issue, but another guest booked immediately after, and we had to cancel due to the lock issue, that was still unresolved - and this led to a suspension despite communicating well with Airbnb.
After humbly serving our sentence, the suspension was lifted, and we received 2 or so bookings. However, not long after another guest who didn't know how to use the smart-lock left a review giving 5star for everything and a 1 Star for checkin. Soon after, we received a notification that our listing was pending deletion on June 9th, and we were given 7 days to appeal.
Despite sending an appeal within 24hrs, Airbnb upheld the decision to delete the listing, and to our shock, they had already unlisted the property 48 hrs into the matter, which was waay before the deadline. I've attached screenshots just FYI.
What's more concerning is that our other listings under different profiles, have suddenly gone dark – no bookings, no views, no inquiries. We've tried Smart Pricing, discounts, and optimizing listings, but nothing's working.
I'm convinced that this deletion of the one property may have spilled onto other listings. I know it doesn't make sense, but a lot of things on Airbnb don't make sense these days.
A week ago, we listed a new property, and for the first time since we started hosting, there's been no inquiry or booking, something that usually happens within 3days of publishing.
Here's also my profile link:
Host profile - AirbnbI'd appreciate it if you fellow hosts can please have a look at these listings and see if you can pick anything that can explain this. Any suggestions would be truly appreciated!
