My $1188 payout was wrongfully deducted for the case of the reservation ***. I appealed it but the team for this case kept its unfair and unprofessional decisions to refuse to give my wrongfully deducted payout back. They even closed the case at 9:28 am without any reply or explanation right after I appealed at 8:43 am today. I have no way to appeal and get a fair treatment due to this team's poor work skills and bad attitudes. Even I sent my appeal again as a superhost, they just closed it right away again without any sincerity to resolve the issue. This is too discourage for me to continue to host.
I have another case with same situation and report for the reservation ** and the Airbnb team for this case made fair and professional decisions by correctly applying Airbnb policy with normal logic and common sense.
I hope Airbnb can help and give me back $1188 payout. Otherwise, I will appeal it until I get fair treatments and consistent decisions as the professional team's decisions.
I also hope Airbnb to train the team that unfairly treated me and incorrectly applied Airbnb policy to avoid this kind of unprofessional services and inconsistent decisions again.
**[Reservation number hidden - Community Center Guidelines]
