I recently started hosting my Guesthouse. I have been on Airbnb platform for 9 years with all positive feedback and just started hosting. I have hosted one other guest with a 5 star review. The last guest brought a 12 week old Rottweiler puppy to the guesthouse and would leave it for 14-16 hours a day. It was not house broken and was not contained. Needless to say, despite many requests for the guest to contain the puppy without success, I requested Airbnb to cancel her reservation. They did and she then refused to leave. I had to call the police to have her evicted. What a nightmare for a new host!!! I had to replace a lot of items and clean for a few days. Now she gets to leave a retaliatory review with many lies after all I have been through with her and the "canned' response from Airbnb is they cannot remove the review because it meets the parameters. Can anyone advise as to how a host can get a review removed from my profile from such a horrible guest. I feel like I have no rights
