Unresponsive Guest

[Sarah5350]

Appreciate any help with this query.

I am due to have a guest arrive in less than 48 hours. So far the guest has been unresponsive and has not replied to messages asking about estimated time of arrival. This guest is renting a home in my home so I must be here to let them in. I'm starting to feel slightly uncomfortable letting someone into my home who hasn't responded. Is there anything I can do? I'm new to Airbnb hosting and so far all my guests have been amazing so this is new to me.

[Deborah1374]

I am dealing with a similar situation I have read the articles on what to do ans have messaged them and still waiting. They seem to disregard me and i am not comfortable either.

[Sarah5350]

I would definitely recommend contacting customer support. I texted the guests mobile directly and when I still heard nothing I went to the support line. They were super helpful and got the guest to respond to me within an hour. 

[Sally10]

Hi Sarah sometimes guests are busy and just don't respond.

Yes it's unsettling. I hope it all turned out ok ?  I have had some like that but everything was fine.

Just stressful on the Host (part of it )  Hosting is not an easy thing as many people think. But I love it and enjoy. along with the stress  it's just Part of Hosting . 

[Mike-And-Jane0]

@Sarah5350 we get the odd guest like this and they are fine. If they don't use Airbnb a lot they may not have downloaded the app and may have replied to the texts Airbnb send them which go nowhere. Have you tried texting the guest directly?

[Bob297]

@Sarah5350 
Did you try to call the guest or send the guest a text?

[Bea2137 · Accepted solution]

Happens to me A LOT! I usually contact CS and ask them to help me get in touch with my guest. 

[Jenny]

Hi @Sarah5350 

Good to hear that Airbnb Support were able to get the guest to respond to you.

How did the stay go?  I hope the lack of contact was just a blip.

Jenny