When we arrived at the listing in Negombo, Sri Lanka, we were shocked that the apartment was not as described. The apartment was split in two with a lift / common entrance between the floors snd the door to the bedrooms wasn’t secure as the lock was broken, so the apartment wasn’t safe and we had to leave. The apartment was not in good repair with bare electrical wires and broken floor panels (trip hazard) and a drawer front that fell off when opened. We’ve messaged Airbnb several times but had no response. The apartment was not safe and we therefore need a refund but they are ignoring us. Can anyone suggest how we can get some help please? It’s just not acceptable that Airbnb do not want to help guests when things go wrong.