Using Corona Virus / changing story-of-depature to bypass refund policy

[Jens-Michael0]

I'll keep this short...
Should have had two guests for a single night stay. 2 days before check-in they cancel due to a "storm" that would be well over when they land.
In reality, they probably just don't want to spend a vacation in bad weather.

Then they write Airbnb asking to bypass my refund policy by using the Corona-card, which their case manager forward to me. I tell the case manager, that it all does not make sense. The refund policy does not cover flights canceled due to storms, only for the airport and even then - was their flight really canceled? Checked all arrivals on their day of check-in and nothing was canceled. I told them it had nothing to do with Corona. 

To add, my guests assured me before check-in that they would not be affected by the corona virus since they had been on a exchange semester in Germany. 

(The case manager told me lastly, that they were >>told<< my guests would have arrived from China , where is the proof of that?). 

Status is that I've asked the case-manager to check their flight details... So far, no response. 

So any guest around the world can now bypass the refund policy by pulling the corona-card? Anybody seen something like this?

[Jerry-and-Justin0]

We are facing the same thing, guests use all excuses by getting all their money back. they actually cancelled the flight themselves, not that the airline cancelled them.

I offered a refund of  50% and after a few days, they decided to take it back with full refund. very ridiculous. I am still making some calls and emails, its not about those money, it is about how airbnb handles it, I am fighting for a fair solution.