Hello Marie,
I've contacted Support regarding the pet limit and yes, they confirmed that limitation is set up in my listing as 1 maximum pet. Airbnb Support explained that when a guest book, the have to press the counter for adult, kids, infant and pets. When you clic on pet, only 1 appear. That's how it is supposed to work . Also, it is in my house rules sent to the guest the day of reservation and again, 48hours before arrival, it is clearly that my max pet is 1. However, at no point in our communications, the guest mentioned she was coming with 1 pet...... so imagine my surprise to see 3. Usually, when I know there will be 1 pet, I remove rugs and so on. This time, I could not.
I understand for the infant, It is not prohibited, but the setting 'not recommended to children under 2yo' . If I'm aware an infant will be joining, I will do my best to warn the guest of the various hazards of the house, even removing thing to be sure.
I let them stay but, as Airbnb support told me, guest have to be honest and enroll the exact number of people, kids, infant and pets when they do a reservation and if things changes, it is their responsibility to warn the host.... before arrival, not at the door.
This is my main concern
Am I wrong in my understanding of how it is supposed to work and about the guest responsibilities?