Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, I’m a relatively new host, having started just over a year ago.We are renting out part of our house, specifically the basement.Recently, we had a guest who booked for one person but brought a girl at night, claiming she was his girlfriend. We found ou... Latest reply by Paula

A potential guest is insisting on receiving a senior citizen discount for their stay. I advised them to coordinate directly with Airbnb regarding discounts, as pricing adjustments like this are not something I handle manually. However, they keep asking me... Latest reply by Helen3

Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violati... Latest reply by Helen3

I have a request for next summer and the client asked if I could book not using Airbnb so they could avoid the fees. I said no and reported the request. However, they still want to book. That is not a problem, however they have never booked with Airbnb... Latest reply by Joan2709

Hello,We are new hosts, and recently, a guest booked a stay for 2 adults and 1 child but arrived with 2 adults, 1 child, an infant, and 3 dogs. Our listing clearly states a no-infant policy and a limit of 1 dog per stay. These rules are also sent by email... Latest reply by Shelley159

Hello, my partner and I have made arrangements to stay at an Airbnb for an extended period of 160 days. To our surprise, the host required a cleaning deposit and mandated an $85 cleaning fee per month. Contrary to our expectations, essential linens such a... Latest reply by Sandra856

Hello, Someone recently inquired about a long-term stay between 60 days and six months. We have a one-time cleaning fee of $75.00, and I am hesitant to allow a stay longer than 30 days. I'm curious if anyone has had experience with long-term bookings. I... Latest reply by Mike-And-Jane0

Hi - I got a booking auto confirmed and the guest has 11 reviews. The guest is arriving in 2 days. Out of 11, 2 reviews are bad in which both hosts are complaining about how dirty the guest left the house. The remaining 9 reviews are good. Will it be appr... Latest reply by John7474

I've been hosting since 2018 and had some damages from a previous guest. This year however my experience was horrifying. A white cotton tablecloth ruined beyond rescuing with reddish-orange stains. I've tried a variety of products for stains at huge costs... Latest reply by Helen3

If someone books a room for two people, are both registered guests? I only get to see info on person who booked and not his/her partner.When both guests arrive, I take pictures of their respective photo IDs. At this point, does the partner of person who b... Latest reply by Dawn241