Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violati... Latest reply by Emily2037

Hi - I got a booking auto confirmed and the guest has 11 reviews. The guest is arriving in 2 days. Out of 11, 2 reviews are bad in which both hosts are complaining about how dirty the guest left the house. The remaining 9 reviews are good. Will it be appr... Latest reply by John7474

I've been hosting since 2018 and had some damages from a previous guest. This year however my experience was horrifying. A white cotton tablecloth ruined beyond rescuing with reddish-orange stains. I've tried a variety of products for stains at huge costs... Latest reply by Helen3

If someone books a room for two people, are both registered guests? I only get to see info on person who booked and not his/her partner.When both guests arrive, I take pictures of their respective photo IDs. At this point, does the partner of person who b... Latest reply by Dawn241

after seeing the security cam in doorway after rental was finished i saw guest came with 2 guestsi stated that additional Xeuro has to be paid and i sent request in mediation centerhe refusedi forwarded for airbnb support they said i should have done it w... Latest reply by Fred13

Hello . I’m a female super host.I have 5 start rate.I live with my dogs in the living room and I rent 1 bedroom in ny apartment. The last bookings I have hard timesometimes with the guest especially females; they acting nice to me , they want to be my f... Latest reply by Salma109

As the topic indicates, what "formula" or lack thereof does airbnb use to decide on a particular damage claim? Just a bit of back story to my scenario.... We recently stayed at a flat overseas, during the length of our stay we never physically came in co... Latest reply by Huma0

I paid for rent house by this company but I didn’t get really address can you help me please Latest reply by Huma0

Hello AirBnb community As many people on this forum im a Super host striving to get the most out of my property at the same time providing the best posable experience for my guests . A big part of a successful listing is being able to communicate to ... Latest reply by Huma0

Hello, just looking for some advice. Just listed a rental, we don’t charge any cleaning. All good till today, the 2 guests had been there 3 nights and they used every plate, pot and pan all left with food remains dried in, 12 dirty mugs randomly placed a... Latest reply by Scott62