Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violation fees. What's the point of the violation fee if there's no way Hosts can enforce them? I would like some advice as to what I can do to prevent this in the future?
Currently, we have all the guests read and acknowledge the document with house rules with violation fees, before we give them the code to access the house. But sometimes, there are always that does not respect the rules and just do what they wanted to do. How can Host enforce the violation fees?
Thank you.