Washing machine

[Kristina735]

Hello. 
I am looking for an advice. 
I bought a new washing machine in July and it got broken end of August. Because it’s still under warranty we asked the manufacturer to check it out. This however takes forever (apparently under a law in Croatia they have 2 weeks to respond to our claim). I have guests in the apartment who wanted to use the washing machine and can’t do it. How do I compensate these guests? What would be considered normal? 
Thanks a lot. 
Kristina

[Mike-And-Jane0]

@Kristina735 just start a discussion with them. What alternative facilities are nearby? Airbnb will typically refund 30% of the rental for a missing amenity so you should work within this figure.

[Elisa]

Hi @Kristina735 😊, 

I'm sorry about this situation!

Did you already have a conversation with your guests?

Do you still need help?

[Rebecca1603]

I might offer to do their laundry for them off-site at a laundromat for free.  This shows how above and beyond you are willing to go to make things right.

[⁨La-Rea-M-⁩0]

Happy Thursday Kristina, sorry this happen to you. I would offer them complimentary laundry service while the washing machine is being repaired. Let them know you’re sorry for the inconvenience and arrange to have their laundry washed and returned to them at no charge. That way you’re replacing the unavailable amenity with a convenient solution rather than automatically offering a refund. If laundry service isn’t practical, then I’d offer to cover a nearby laundromat instead. I hope this helps.

Cheers