Water pipe

[Lisa1748]

We are scheduled for guests today. A water pipe has broken on our street. What should I do now? I don’t know when it will be fixed

[Mike-And-Jane0]

@Lisa1748 contact the guest and discuss the best way forward with them.

[Patricia2526]

Hi @Lisa1748 

If your town, city, or HOA has issued an official advisory about a broken water pipe or water supply disruption, make sure to keep a copy of the notice along with photos showing how it affects your property. You can submit these to Airbnb Customer Support and explain the situation. If they determine that your case qualifies under Airbnb’s Extenuating Circumstances policy, they may be able to cancel the reservation on your behalf without penalties. It’s always best to contact Support as soon as possible and provide as much documentation as you can.