What are the best ways to improve guest communication and get more positive reviews on Airbnb?

[Ethan748]

Hi everyone, I’ve been hosting on Airbnb for a while, and I notice that even when I respond quickly to guests, sometimes reviews are still neutral or negative. I want to improve communication, make guests feel welcome, and increase the chances of getting 5-star reviews. What strategies or tips have worked for other hosts in similar situations?

[Helen3]

Hi @Ethan748 

You mentioned 'hosting on Airbnb for some time' but your profile shows you're a guest with no listings. 

do you have another profile ? 

which listings are you referring to? 

[Alex]

Hi @Ethan748! 

Thank you for leaving your question in the Community!
Following up on what Helen asked in the conversation, are you currently waiting for your listing to be posted? From what I can see on your profile, it looks like you don’t have a listing yet. Let us know if you need any help!

Best, 
Alex