Guests are sending ridiculous harassment messages without identity verification and this needs to be stopped.. For example, one guest wrote in his message (I am a man but can I walk around the house in women's clothing?) I don't know if he is making fun of this or if he is serious. On the other hand, some guests are really extremely disturbing. My house is in an expensive area as a region. Even the worst hostels here start at 5,000 TL per night. While I am offering people clean rooms for 1500 TL per day. They are always asking for things as if they were Hilton customers and this is starting to get annoying. There are a lot of people who don't really read the profiles. I especially removed the part where I confirm the reservations immediately. and first I have a short chat with the guest and then I decide whether to confirm the reservation or not. Of course, in addition to this, there are people who take away twice the money they gave from you and there are those who smoke in bed and burn the bed sheets and the bed. There are those who leave the room with a disgusting bad smell without taking out their garbage, but there are those who at least could open the window but don't even feel the need to do that. There are people who use the bathroom in a disgusting way, one of them broke the shower cabin door. There are people who open the room door's key like a hotel key and knock on the door in the middle of the night.. There are people who drink alcohol and vomit in the hallway. I can tell you the answer to this question until the morning. I know in particular that you will tell me that if there is any damage, the aircover system will cover it.. No, it does not cover all of them. I know this because I have experienced it myself. I help stray animals with the money I get from the rooms. I have had many animals treated. Some days I don't take reservations just to relax my mind. I found the solution. Chat with the guest for a while, if he is a respectful person there is no problem. ..but if the cocky people is trying to manipulate you by giving aggressive answers, walk away immediately.. this is your living space, peace of mind is important before money.....The more I get to know people, the better I understand why I love animals so much..
After a long stay, I learned that the guest wanted a refund and said that he was not happy and comfortable here for 2 weeks. Why did he stay for 2 weeks and why didn't he say this before? We also have a cleaner in our family, an old woman who has worked for us for 11 years. She cleans the rooms every day. We text her to see if the guest is in the room, and if they are, she cleans. When accusing people, you will have evidence. Just be careful of people who are trying to get their money back to make the stay free. I have 100 reviews and they are all 5 stars. I am a super host. But I think he is a super host in name only. It doesn't do anything. Unfortunately, because you hire incompetent editors, customer service can send you messages accusing you of not seeing the effort you put in. I don't even believe that many customer service staff speak English properly. They don't even understand the English you speak. Big things have happened too, but we didn't take them to court. Because when some good editors who work for us contacted me for a moment, I thought there was no point in making a bigger deal out of it and I closed the subject. I can talk about this here until the morning. We deal with the guests that bother me in one way or another. There is only one thing that bothers me, and that is that the editors' customer service is more professional. When sending a message to a host, they should first examine that profile and see who they are. They should not expect the host to host new guests here by ruining their morale and lowering their motivation for no reason. Let them act in accordance with the evidence. Let the evidence speak, not the verbal statements made by the guest or the host...
ThanksThese were things that had been in me for a long time, thank you for making me tell them Miss Elisa 🌷👋
