@Abi4
Listing description is always a problem Abi, guests perceive things by what they see. This is why 'Plus' is turning out to be a disaster! In Plus professional photos the listing always appears twice the size it is in reality....the normal 'bric-a-brack' that resides in the property is removed to get those 'photoshoot' front page glossies and when the guest arrives, the property looks nothing like the listing photos....the guest feels dudded and want a refund!
I had a guest once who complained the bed did not look like it did in the listing photos. It was the same bed, same pillows, same features, same length.....it simply had a different quilt cover to the one depicted in the listing photos....and the guest complained!
Your photos do show an extremely well lit property, if somebody found a dirty glass, that is a host lapse! I always put all the listing drinking glasses through the dishwasher between guests to make sure there is not so much as a fingerprint on them....they will sparkle!
I had a genuine Turkish triple knotted silk rug which I had to remove from the listing cottage because one guest marked me down saying that the rug looked ...'old and shabby'! That rug was probably worth more than the late model car they arrived in, but I now have a regulation Ikea cheapy for the guests comfort!
You are going to get these guests Abi, but every one of them teaches you to be a better host! Take notice of them, some will be just plain dopey, but what ever they say, they say it for a reason, try to find a solution and you will be the better for it!
Cheers.......Rob
