When I report and block spam, I still get bombarded to reply to the inquiry or lose my response rate status

Eric8077
Level 3
Rancho Cordova, CA

When I report and block spam, I still get bombarded to reply to the inquiry or lose my response rate status

This is a very serious and very dumb oversite on the app developers that needs to be fixed ASAP.  When someone messages me with what is clearly spam (such as an inquiry, but are really soliciting to sell cleaning services), I do not reply.  I report & block.  I've done this a few times, but then I get constant emails and notifications to reply to the inquiry or I will be effected negatively.  Are you kidding me?  How long has Airbnb been around now and how big is it that this is something they haven't already addressed?  There is no way for me to know if this hasn't already hurt my response rate.  This last spam message, I blocked the user as well, then in order to "respond" to the *non-inquiry*, I had to unblock them, then message them "No", then re-block them.

 

Airbnb app developers, please fix this immediately.

2 Replies 2
Helen3
Top Contributor
Bristol, United Kingdom

Hi @Eric8077 

 

Did you report the person contacting you to sell their services ?

 

Thats what I do when I get an inquiry like this.

 

as long as you respond to any inquiry you dont need to do anything further.

Elisa
Community Manager
Community Manager

Hi @Eric8077 😊

I’m sorry about this situation.

 

Have you been able to report this person as Helen suggested?

What happened then?

 

Please don’t hesitate to let me know!


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