Hi @Christopher2342 -this sounds about par for the course - more normal than not. This guest would be on the high maintenance side and hopefully you get a batch of low maintenance guests to balance all of this out. Agree with the advice given and here's some thoughts:
- we are in a mountain/ice/snow area and unless you are from Canada or our general area, guests won't get how our local snow removal works, or what is considered a safe tactic. It's up to a host to help explain. You could add some content to your materials about how your snow removal works. On our end, we have check in info that gets emailed to a guest about any special circumstances (ie snow removal is like "this", the big event in town will cause a traffic delay, go 'this way around', etc). You can make an alarming situation less scary. We are obligated, as part of our permit, to have a 24 hr contact that is less than an hour away from our property. We don't have often when we, the hosts, are unreachable but, if so we try to preemptively let a guest in our home know - "we are on a plane and so if you need support on anything we'll get right back when possible or reach out to our local contact" blah blah.
- guest messy-ness - nothing you mentioned here seems extreme or out of the ordinary really, crumbs are expected, garbage is too, grease on a stove is not really out of the ordinary. Did you leave cleaning supplies for grease? a vacuum cleaner that is easy to use? or an abundance of trash bags, other cleaning supplies? And I certainly don't mean to make light of this, just some thoughts.
- garbage - an extreme amount of garbage can indicate more people than you anticipated. So that is something to keep an eye out for. But I would say that guests create a lot of garbage, don't lift a finger to reduce the volume (ie break a box down, flatten a carton, so it just looks crazy).
- I would host a guest that left crumbs in a kitchen or grease on a stove. I would not want to host a guest that broke or stole things.
- for the review, you are asked to 'rate' cleanliness, house rules, etc so you also have the opportunity to make a mark in these categories. I believe that a guest does not see this level of detail but other hosts will see, a guest will see anything that you write, and as mentioned, just that facts.
- and just my two cents on house rules: some are deal breakers (like a parking violation that nets us a $1000 permit fine) and some are not. Turning off lights and turning down thermostats upon check out for example, we have this request but it almost never gets accomplished. No harm no foul, really. It's easy to miss this. We used to ask to strip beds and this was all over the place. We are in a 'dirty' area (people come to hike, bike, ski, we allow dogs) and so our bedding was getting worse from folks ripping off beds and tossing here/there/everywhere. Plus, it is indeed a real pain from a guest side. Wet towels too - don't want these piled up on the floor getting grosser - for us it's better to leave them hanging until ready to be laundered.
Just some thoughts! Good luck!
