Log In  
Support with your bookings

Why am I not a Guest Favorite?

Answered!
‎14-11-2023 08:46 PM
Ryan3422
Level 5
Virginia, United States
‎14-11-2023 08:46 PM

Why am I not a Guest Favorite?

I read on Reddit that the Guest Favorite badge only applies to properties that got 5 stars overall and 5 stars in cleanliness on their last 5 reviews.  This is nowhere in the "articles" / robotic responses support will send you, or from support over the phone.  This means if you are a Superhost that got a 4 star in cleanliness over the last five reviews (which can take a year for some people to accumulate), then you won't be a Guest Favorite.  They also removed the Superhost filter for guests to search for, and replaced it with a NICE BIG WELCOMING GUEST FAVORITE filter instead.  So, for all you hard-working 5 star overall with dazzling reviews Superhosts that got a 4 star in cleanliness on one of your last five reviews, then you are lumped in with the one star hosts and are essentially un-filterable when a guest searches.  Welcome to the graveyard.

 

https://www.airbnb.com/rooms/605669673879860817?guests=1&adults=1&s=67&unique_share_id=c7895f3f-9196...

 

I guess my reviews aren't good enough to be a Guest Favorite.  Thank you Airbnb, for crushing my views and wrecking my chances for any possible stays right before the slow season starts.

‎14-11-2023 08:46 PM
Top Answer
‎14-11-2023 09:23 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
In response to Ryan3422
‎14-11-2023 09:23 PM

Hi @Ryan3422 ! I noticed your comment on multiple threads and understand your concerns for your listings. Are you looking for this article that talks about Guest Favorites : https://www.airbnb.co.uk/resources/hosting-homes/a/guest-favorites-most-loved-homes-according-to-gue... ? 

I also wanted to share that Guest Favorites are dynamic and their status is refreshed daily and that the Listings are evaluated on a daily basis. 

To add more information, Guest Favorites are evaluated on an individual listing level and take into consideration a number of other signals of quality and reliability, including subcategory ratings for a listing’s cleanliness, accuracy, communication, location, check-in, and value, as well as any guest feedback left in a review. 

 

Please note that I had to remove the private conversation with Airbnb Support in your comment due to our Community Center Guidelines. Thank you for your kind understanding on that.

-----

 

Please follow the Community Guidelines

View Top Answer in original post

‎14-11-2023 09:23 PM
45 Replies 45
2 hours ago
Rosa210
Level 3
SF, CA
2 hours ago

Just wanting to chime in that the Guest Favorite badge sucks! 

 

I have been a Superhost for eight years, but that doesn't matter. My listing isn't showing up. I haven't been getting consistent bookings since July. I have ZERO bookings for December - the holidays! Not even one inquiry for New Year's Eve! This is not sustainable. We're now considering selling the house because it just doesn't make sense to lose money for months! 

2 hours ago
0 Likes

More from Support with your bookings

Explore Resource Center articles