having issues with airbnb support on reported discrimination, safety and harassment with multiple agents and no support on resolving

[Kandis5]

I had a gust from hell, started second day of stay with accusing me of brach of privacy and they claimed because "she is black and I am white" claims, sending me multiple stressful messages in all kinds of hours of the night and early morning after she was entering my work space in apartment and bringing unauthorized people into my home, I did everything per airbnb rules and conduct and Im a 5 star super host have been for 10 years. Airbnb where not responsive to me never read messages to investigate and supported me in this case, quality of support has significantly declined, even after gust has left before end of their booking I am still after this dealing with this issues. After guest has canceled their booking early, they are still able to write a review, when one agent said due to investigation they won't be able to do so. Does anyone have suggestions what to do?

[Joan2709]

@Kandis5 

Sign...so sorry this is happening.

Don't believe Airbnb CS when they say the guest won't be able to leave a review due to their "investigation".  Everything I'm reading here on the forums says they will be able to leave a review and you will have an uphill battle getting it removed. This is a direct result of Airbnb turning over review disputes to AI this year.

IMHO, if an investigation concludes that the Host is correct in their concerns, the system should automatically block the guest from leaving a review - it doesn't.

Suggest your type Retaliatory Review in teh search box and read through other similar situations and what Hosts have done. At a minimum, I would be sure to keep screenshots of all conversations via text or on the platform with this guest including any messages with CS (they have a tendency to "disappear"). If you have photo and video evidence I would hold on to that as well. 

[Kandis5]

Thank you so much I will follow up!