issue with reserving

[Blanca487]

I am trying to make a reservation, but I am getting a message that states "something went wrong, try again later"

[Emiel1]

@Blanca487 

This issue can be caused by several reasons, which are not always easy to determine.

You could try to use another device or connection to make the reservation.

If problem persists contact Airbnb.

[Patricia2526]

Hi @Blanca487 

If you are on the mobile app, try completing the booking on a web browser (or vice versa). The app occasionally hangs on cached data.

[Rebecca]

Hi @Blanca487 👋

I'm sorry to read you were having trouble booking. Did you try either ideas from @Patricia2526 or @Emiel1, to successfully get a reservation? 

If not, can you try these steps and let me know if the issue persists: 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account