nasty guest

[Yelena30]

We have had an extremely nasty guests. Not only left mountains of garbage after themselves, they left a nasty review and now 

keep sending me nasty messages. Help center is a fake, no living being now assists you at airbnb. What do I do?

[Sarah977]

@Yelena30  What is it you want Airbnb to do?  I'm sorry you had the nasty guest, but they are now gone, you left them an appropriate review and a response to their review, which makes the situation clear. 

You can now click on the flag symbol by the message stream with the guest to report her. I think that will stop her being able to contact you further- if not, I guess you can tell Airbnb she's harrasing you and ask them to block her from contacting you. I know that customer service is bad, but it isn't fake- I get answers to messages I send them. 

Then  forget about this guest, she's not worth spending any more mental energy on.

[Yelena30]

Thank you so much for your help. I did not know about the flag thing.