retaliatory review with defamatory language refused twice for removal - now what?

[Suzanne-Catherine0]

Hi Fam,
I'm feeling so disappointed and quite concerned by Airbnb's refusal to remove a slanderous review. The host failed to provide the promised amenities and services, and was unresponsive/slow to respond when inquiries or suggested solutions were communicated. This incurred financial cost for us to remedy. We went through the proper channel for mediation and resolution, and the host agreed with the outcome.

I expressed my concerns for retaliation to the Airbnb support person ahead of time (the host was defensive when we attempted to amicably resolve first before consulting Airbnb's resolution team for advice), but we were assured that if a retaliatory review was written, we could have it removed.
Now we're being denied.

Airbnb support tells us to simply respond with our side of the story under the host's review, but these untrue and defamatory words have been written and cannot be unseen. It also affects my rating.
(words used: "disrespectful and lying people", "bad people")

I've been on the platform over 13+ years as a part-time host/Super Host and excellent guest, helping Airbnb's reputation, but now I'm left unsupported when someone unfairly attacks mine.

Any advice would be so appreciated.
This feels so terrible, so violating and so unjust that I'm thinking of leaving altogether.
It feels like a long-time trusted friend has betrayed me.

[Samuel-And-Chiara0]

If I weren’t the person I am today — largely shaped by the terrible treatment I received from an Airbnb run by unqualified outsourced labor — which has cost me workdays, countless hours of stress, and reputational damage with every retaliatory review, I might actually feel remorse about revealing this “little secret.”

Simply forward the automated response sent by Airbnb — the one that says “Whoever's review won’t be removed” — along with the same explanation, and feel free to add that their automated system once again ignored relevant facts.
Send it to: replyATemail-supportDOTairbnbDOTcom

Don’t forget to include the reservation’s confirmation code.

A human agent will receive your message and will likely reply saying they’re forwarding it “to a member of our team who's in a better position to resolve this for you.”

Please tell me how it goes.