- "Irrelevant or biased reviews: Reviews that are biased, retaliatory, or don’t include relevant or helpful information may be removed".
Thank you for your response. As I mentioned before, the guests was given a claim for damages, which they did not like it, and since they had nothing else to say, they made up a negative review about the cleanliness. This is a common occurrence when you file a claim against a guest – you become exposed to a retaliatory negative review.
Unfortunately, the Airbnb team can't remove the review , they cannot do anything about it because there is no recording or written proof where the guests explicitly states that they will leave a negative review in retaliation.
What would really help all of us here is that a guest cannot leave a review if a claim is filed against them, in other words, if they did not follow the house rules, they should lose the right to leave a review. This would benefit thousands of hosts who file claims, and what we always get is being paid back with a bad review from guests.