Hi. We have stayed at countless properties and this is our f...
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Hi. We have stayed at countless properties and this is our first time hosting. Turns out that our first reservation request [...
Latest reply
I have made a reservation in February 2024 for a place in Japan in October 2024. All had been confirmed. Today I got the following message inside AirBnb from the host.
Dear guest!
There was an error when checking your payment method! In such cases we request additional confirmation or cancel your booking!
To confirm you need to follow the link or copy and paste the link below in the search bar of your browser and enter your data for rechecking!
****//hotelconfirmation.wixsite.com/my-site-7
During the verification process you will receive a transaction for the amount of the booking you entered on the website, you need to confirm it so you can be identified as the cardholder. Once the transaction is confirmed the money will be refunded to your account!
You have 24 for additional verification or your booking will be canceled!
Regards,
Reservation Team!
I've replace the address with stars so I can post here.
It kept repeating so I asked the host what it was about. He responded with
Answered! Go to Top Answer
Hi @Barry470
As the booking is only in October, you probably have some time to look at the situation. If you feel the second message is legitimate, you can consider telling the host that you are reporting the scam to customer support. Send your screenshots and ask the host to send screenshots of how they also reported the scam to superhost support. That, together with other feedback that you get to this post, should help you decide. Also keep an eye on the deadline in the host's cancelation policy.
Hi @Barry470
As the booking is only in October, you probably have some time to look at the situation. If you feel the second message is legitimate, you can consider telling the host that you are reporting the scam to customer support. Send your screenshots and ask the host to send screenshots of how they also reported the scam to superhost support. That, together with other feedback that you get to this post, should help you decide. Also keep an eye on the deadline in the host's cancelation policy.
No but it's definitely a scam. Airbnb holds your money not the host . They wouldn't direct you to a third part Wix website .
p'ease don't click links/provide any information report the message to Airbnb on the platform.
Hi @Barry470 , You've received useful safety tips from Hosts Helen and Shelley. Did you report the message to Airbnb as Shelley suggested?
Are you still going ahead with the reservation for your exciting trip to Japan in October 2024?