We travel to ski spots frequently. VT, NH, ME, Big Bear, Mammoth, Tahoe, UT, CO…some offer central heat, others do not, some shovel, others leave it to the guest~ service level varies, we find, often tied into the price charged per night.
One idea you may consider is to sending guest a “snow forecast” remind them to expect snow, what to pack, etc.. guide how to make a snow angel, etc… “ which you can set up in auto messages….
We added as 90% visitors are first time to the city, and do not expect the weather, walking conditions, bar open close times, etc…